1. What is the warranty period for Jiangsu RAN Electric Co., Ltd. transformers?
We provide a standard warranty period of 12-24 months from the date of shipment, whichever comes first. Extended warranties are available upon request.
2. Can your transformers be customized to specific project requirements?
Yes, at Jiangsu RAN Electric Co., Ltd., we specialize in providing customized transformer solutions. We can tailor specifications such as voltage ratings, power capacity, cooling methods, and connection types to meet your unique requirements.
3. Are your transformers certified for international markets?
Absolutely. Our transformers are compliant with IEC, ANSI, and CSA standards and hold certifications such as UL, cUL, CSA, CE, and FM, ensuring compatibility and safety for global markets.
4. What industries and applications are your transformers suitable for?
Our transformers are widely used in Renewable Energy, Data Centers, Utilities, Oil & Gas, Industrial Facilities, and Battery Energy Storage Systems (BESS), among other sectors
5. Do you provide after-sales support and technical assistance?
Yes, we offer comprehensive after-sales services, including online installation guidance, technical support, and troubleshooting assistance. Our team is committed to ensuring the smooth operation of your transformer.
6. What is the lead time for manufacturing and delivery?
The lead time depends on the specifications and quantity of the order. Typically, our production and delivery time ranges from 6 to 10 weeks. Please contact us for detailed timelines based on your order.
7. Can I visit your factory for inspection or testing?
Yes, we welcome factory visits for inspections and testing. Our facilities are equipped with state-of-the-art testing equipment, and we can also provide virtual tours upon request.